Last Updated: 26 October 2023

1. Introduction

Welcome to TheOnlineVendor.com (referred to as “we,” “us,” or “our”). This Privacy Policy is designed to provide you with detailed information about how we collect, use, disclose, and safeguard your personal information when you use our website and services.

2. Information We Collect

a. Information You Provide:

• When you register as a vendor or a buyer, we collect personal information such as your name, email address, contact details, and payment information.
• If you choose to subscribe to our newsletter or other communications, we collect your email address.

b. Information Automatically Collected:

• We use cookies and similar technologies to collect information about your device, browsing actions, and patterns. This includes your IP address, browser type, operating system, and referring URLs.

3. How We Use Your Information

a. For Transactions:

• To facilitate the buying and selling of products on our platform.
• To process payments and prevent fraudulent activities.

b. Communication:

• To send transaction-related communications such as order confirmations and account notifications.
• To provide updates, newsletters, and marketing materials if you have opted in.

c. Improvement of Services:

• To analyze user trends and preferences to enhance the user experience.
• To conduct research and analysis to improve our services and develop new features.

4. Information Sharing

a. With Third Parties:

• We may share your information with third-party service providers who assist us in providing and improving our services.
• Your information may be shared with vendors to facilitate transactions.

b. Legal Compliance:

• We may disclose your information if required by law or in response to a legal request.

5. Your Rights

a. Access and Correction:

• You have the right to access, correct, or update your personal information through your account settings.

b. Deletion:

• You can request the deletion of your personal information. To initiate the process, contact us through the designated channels provided in Section 9.

c. Verification Process:

• For security reasons, we may need to verify your identity before processing a data deletion request.

d. Deletion Timeframe:

• We will make reasonable efforts to delete your personal information within a reasonable timeframe, as required by applicable laws.

e. Data Retention Exceptions:

• We may retain certain data for legal compliance, dispute resolution, fraud prevention, or legitimate business purposes.

f. Notification of Deletion:

• Once deleted, we will notify you unless such notification is prohibited by law.

g. Backup and Archiving:

• Deleted information may persist in backups for a limited period but will not be used for any purpose other than ensuring system integrity.

h. Third-Party Data:

• We will request the deletion of your information from third-party providers, though we cannot guarantee deletion beyond our control.

i. User Responsibility:

• Users are encouraged to ensure data accuracy and update it regularly.

j. Data Deletion Contacts:

• For questions about data deletion, contact our Data Protection Officer at [email protected].

6. Security Measures

We implement reasonable security measures to protect your information from unauthorized access and disclosure.

7. International Data Transfers

Your information may be stored and processed in countries outside your own, and by using our services, you consent to such transfers.

8. Changes to the Privacy Policy

We may update this Privacy Policy; significant changes will be notified.

9. Contact Information

If you have questions or concerns, contact us at [email protected].

10. Applicable Laws

This Privacy Policy is compliant with Zambian, European Union, and USA laws and regulations.

By using TheOnlineVendor.com, you agree to the terms of this Privacy Policy.