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THE ONLINE VENDOR REFUND POLICY

Effective Date: 01 October 2023

1. Introduction

    Welcome to The Online Vendor Marketplace. We value your satisfaction and strive to provide a seamless experience for both our vendors and customers. This Refund Policy outlines the terms and conditions regarding refunds for products and services purchased through our online marketplace.

2. Refund Eligibility

    2.1. Vendor Responsibilities:

    – Vendors on our platform are responsible for setting their own refund policies. Please refer to the specific vendor’s refund policy for details regarding refunds for their products or services.

    2.2. Customer Rights:

    – As a customer, you have the right to request a refund within  thirty (30) days from the date of purchase, provided that the product or service meets the criteria outlined in this policy.

3. Refund Criteria

    To be eligible for a refund, the product or service must meet one or more of the following criteria:

    – The product received is defective, damaged, or not as described.

    – The service provided was not performed as specified in the service description.

    – The vendor fails to deliver the product or service within the agreed-upon timeframe.

    – Other circumstances as determined by The Online Vendor Marketplace.

4. Refund Process

    4.1. Customers:

    – To request a refund, customers must contact the vendor directly within thirty (30) days of the purchase date.

    – If the vendor does not respond or resolve the issue within a reasonable timeframe, customers can escalate the issue to The Online Vendor Marketplace support for assistance.

    4.2. Vendors:

    – Vendors are responsible for processing refunds in accordance with their stated refund policy.

    – Vendors must communicate refund decisions to customers promptly and professionally.

5. Dispute Resolution

    In the event of a dispute between a vendor and a customer regarding a refund, The Online Vendor Marketplace may step in to mediate and facilitate a resolution.

6. Non-Refundable Items

    Some products or services may be marked as non-refundable. These items are not eligible for refunds unless they meet the criteria outlined in Section 3.

7. Payment Method Refunds

    Refunds will be issued to the original payment method used for the purchase.

8. Changes to Refund Policy

    The Online Vendor Marketplace reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the updated policy.

9. Contact Us

    If you have any questions or concerns about our Refund Policy, please contact us at The Online Vendor Marketplace.

By using The Online Vendor Marketplace, you agree to abide by the terms of this Refund Policy. It is essential to review the specific refund policies of vendors before making a purchase, as they may have different refund terms and conditions.

The Online Vendor Team