Shipping Continents:
Africa
Shipping Countries:
Zambia
Shipping States:
Southern (Zambia), Central (Zambia), Eastern (Zambia), Lusaka (Zambia), Northern (Zambia), Muchinga (Zambia), Luapula (Zambia), Copperbelt (Zambia), North-Western (Zambia)
Ready to ship in 3-5 business days
from China
Shipping Policy
Shipping Policy
Welcome to The Online Vendor, your go-to marketplace for both locally produced and imported goods. We proudly connect Zambian buyers with a diverse range of products, ensuring that whether you're buying something crafted right here in Zambia or imported from abroad, you get the best shopping and shipping experience.
Shipping Methods for Imported Goods
For items sourced internationally, particularly from China, we work with reliable global shipping partners to ensure your products arrive safely. While shipping times may vary based on the destination and weight of your order, the following are our standard options for shipping imported goods to Zambia:
SHIPPING METHOD ESTIMATED DELIVERY TIME
Express Cargo (20Kg+) 30 - 90 business days
Express Air (1Kg - 20Kg) 7 - 21 business days
Please note that these times are estimates and may vary depending on factors such as customs clearance and local delivery logistics.
Shipping Methods for Local Goods
For products made or stocked locally in Zambia, we partner with trusted Zambian couriers to ensure quick and reliable delivery. Our standard local delivery options include:
Lusaka and Nearby Areas: 1 - 2 business days
Other Regions within Zambia: 1 - 5 business days
We’re committed to supporting local businesses, so you can expect fast, reliable service when purchasing Zambian-made goods from our platform.
Important Shipping Details
Customs & Local Delivery: For imported goods, customs procedures may affect delivery times. We will always keep you informed of any delays or issues that arise.
Free Shipping Offers: From time to time, we may offer free shipping on qualifying orders or during promotional periods. Stay tuned to our website or subscribe to our newsletter for the latest updates.
At The Online Vendor, we pride ourselves on being Zambia’s marketplace for both local and imported goods, delivering to your doorstep wherever you are in Zambia. If you have any questions or need help tracking your order, our customer support team is always ready to assist.
Thank you for shopping with us and supporting local businesses!
The Online Vendor Management
Refund Policy
Return & Refund Policy
At The Online Vendor, we value your satisfaction above all. Whether you're buying local products or imported goods, we want you to be happy with every purchase. If for any reason you're not completely satisfied, we accept returns and offer refunds within 30 days of the purchase date. Please review the conditions below for a smooth return process:
Conditions for Returns:
Products must be returned in their original packaging and in new, unused condition.
Customers are responsible for return shipping costs, unless the product is defective or incorrect.
If the product is defective or you received the wrong item, we’ll provide you with a prepaid return shipping label for hassle-free returns.
Refunds will be issued in the original form of payment, minus any shipping fees. Please allow up to 21 business days for the refund to reflect in your account.
How to Request a Return:
If you need to return an item, simply contact our customer service team. We’re here to assist you every step of the way and will work to ensure your satisfaction. Whether you're shopping from a local seller or receiving imported goods, our goal is to provide you with the best possible experience on The Online Vendor.
Thank you for shopping with us, and we look forward to serving you again!
The Online Vendor Management
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